Support

How to contact

Access the query form

Se requiere autentificación para acceder al Formulario de dudas.

The ONE support service is our only channel designed to help the innovative entrepreneurial ecosystem obtain relevant information from the sector, through guidance and channeling to the right place to resolve any questions related to the startup law, processes related to procedures, suggestions and the ONE Platform itself, as well as other queries in which we can help you.

If you are a new user of the ONE Platform, we recommend that you read this section.

Information and Consultation Resolution Service

The Information and Consultation Resolution Service of the ONE Platform is responsible for addressing all doubts or queries related to:

  • Questions regarding Law 28/2022, of December 21, promoting the ecosystem of emerging companies (the startups law), without it being considered legal advice.
  • Navigation and functionalities of the ONE Platform.
  • Registration and access to the ONE Platform.
  • Open funding calls, providing information about them and the official support channels for them.
  • Resolution of issues related to the processing of public procedures, such as the CIRCE system for the online creation of companies, or the residence authorizations provided for in Law 14/2013 of September 27, supporting entrepreneurs and their internationalization through the Large Companies Unit. Or, as the case may be, redirecting to the competent units.
  • Comments, suggestions, and/or proposals for new content and aids to be published on the ONE Platform.

On the other hand, the Information and Consultation Resolution Service of the ONE Platform does not have the authority to resolve:

  • Issues related to the management and/or mentoring of the startup or the company itself.
  • Operational procedures that are part of the daily management of the business and exceed the procedures contemplated in the procedures section of the ONE Platform, although reference content for managing them will also be provided.
  • Advice related to specific queries about third-party content (procedures, aids, events, etc.).
     

If you would like to make a suggestion, ask a question, or resolve any doubts about the ONE Platform, you can contact us through the inquiry mailbox of our ONE Platform.

Please remember that we continuously work on improving our services, making them as clear, simple, and accessible as possible for the largest number of users.

You can access the Entrepreneurship section of our ONE Platform, where you will find information on procedures such as:

Registration of individual entrepreneurs (self-employed) or Company formation.

You can also visit the Points of Attention for Entrepreneurs (PAE), which are responsible for facilitating the creation of new companies, the effective start of their activity, and their development, through the provision of information services, documentation processing, advice, training, and support for business financing.

You can find your nearest Point of Attention for Entrepreneurs (PAE) here.

Registering on the ONE Platform provides free access to exclusive benefits that help boost your project, regardless of its current phase.

The ONE Platform features functions specifically designed for different players in the entrepreneurial ecosystem, promoting networking, collaboration, and knowledge sharing.

Its main goal is to support and accompany the innovative or technological startup and entrepreneurship ecosystem in Spain by consolidating information that was previously scattered and facilitating access to the necessary resources for entrepreneurship.

If you are not yet part of the ONE Platform, click on this link:

  • Select the type of agent that you identify with the most;
  • Complete a brief form with your details.

By doing so, you will gain access to exclusive services and content:

  1. Entrepreneurship Map:

Discover startups, investors, corporations, and other relevant players in the entrepreneurial ecosystem. This map facilitates networking, collaboration searches, and the identification of potential partners.

  1. Personalized Support:

Do you have questions about the startup law or need help with procedures? The ONE Platform offers a support service to address your inquiries.

  1. Self-Diagnosis Test to Know Your Company:

Check if you meet the requirements to obtain your startup certificate and start benefiting from the advantages of the startup law.

  1. Tools and Exclusive Content:

You will be able to find events, grants, business meeting calls, networking opportunities, and other activities of interest, and mark them as favorites in your own calendar. You can also propose your own event or training by sending your suggestions.

  1. Newsletter:

Additionally, you will receive the ONE Platform newsletter so you don’t miss any updates and can access exclusive content.

Register at one.gob.es and discover everything the ONE Platform offers you and how it connects you with other agents in the Spanish entrepreneurial ecosystem.

It is a management tool for virtual databases, created to facilitate networking among the agents that make up the Spanish entrepreneurial ecosystem.

Our Entrepreneurship Map on Dealroom.co is aimed at all startups, investors, public entities, technology sector professionals, and individuals interested in entrepreneurship, both national and international, who wish to make inquiries, offer consulting services, search the job market, generate new connections, attract more clients, and thus increase sales, gain greater visibility, and improve brand positioning.

Additionally, we invite you to explore all the features of the Entrepreneurship Map on Dealroom.co in our post Dealroom Provides Access to Key Data for the Growth of the Entrepreneurial Ecosystem.

Regarding funding for your venture, you should access our section on Grants and Calls for Proposals, where you can find a selection of funding opportunities and calls that may be of interest to you for finding additional financing, accessing services, or submitting your entrepreneurial proposal for awards, among other options. To do this, you will need to filter the Grants and Calls by clicking on 'FILTER,' based on:

  • Benefit (amount of funding).
  • Type of grant.
  • Geographic area.
  • Autonomous community.
  • Province.
  • Open calls.
  • You can also sort by relevance, publication date, or alphabetical order.

The startup law includes tax benefits for companies, their investors, and employees. Below are the main benefits:

Benefits for Personal Income Tax (IRPF)

  • An increase of 50% in the deduction on the IRPF for investments in newly established or recent companies.
  • An increase in the maximum deduction base from €60,000 to €100,000.
  • Improvement of the stock options compensation policy, raising the exemption amount from €12,000 to €50,000.

Benefits for Corporate Tax

  • Taxation of startups at a reduced rate of 15% in the first year when the taxable base is positive.
  • Deferral of tax debt for the first two tax years.
  • Elimination of installment payments for 2 years to provide greater liquidity to startups.

Adicionalmente, te invitamos a conocer en detalle todas las medidas tributarias que recoge la ley de startups y las novedades sobre el Impuesto sobre la Renta de las Personas Físicas en nuestros post Aprovecha al máximo los beneficios fiscales de la ley de startups y Estas son las novedades sobre el IRPF asociadas a las startups.

Additionally, we invite you to explore in detail all the tax measures included in the startup law and the updates on the Personal Income Tax in our posts 'Make the Most of the Tax Benefits of the Startup Law' and 'Here Are the Updates on the IRPF Associated with Startups'